Quality, Rights and Safety

QUALITY • RIGHTS • SAFETY

Our Commitment to Safe, Respectful Care

Every Inclusive Home Care service is designed to support safe, respectful and person-centred care. We respect your dignity, culture, language, faith, privacy, choices and goals.

Consumer Rights and Statement of Rights
Care Planning and Informed Consent
Culturally Safe, Trauma-Aware and Inclusive Care
Complaints, Feedback and Advocacy
Risk Management and Incident Reporting
Open disclosure when something goes wrong
Staff screening, training and supervision
Clinical governance and nursing oversight where clinical care is provided
Continuous improvement based on feedback, incidents, audits and reviews
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