Support at Home
Support at Home Care That Respects Your Choices, Culture and Independence
Inclusive Home Care supports older people to live safely and independently at home. We work with you, your family, carers and representatives to plan care that reflects your needs, goals, culture, language, routines and preferences.
If you're aged 65+, we offer an extensive range of home care services including personal care, domestic assistance, cleaning, respite, transport, meal preparation, home maintenance, nursing and allied health support.
We provide care with respect, kindness and clear communication. Our aim is to support your independence while making sure your care is safe, reliable and centred on you.
Your Care. Your Choice.
We provide care with kindness, respect and clear communication, ensuring every service is centred around you and designed to help you live independently with confidence.
What is Support at Home?
Support at Home is the Australian Government aged care program that helps older people receive support at home. It replaced Home Care Packages and Short-Term Restorative Care on 1 November 2025.
The program is designed to give older people stronger rights, clearer information and more involvement in decisions about their care.
Live Independently
Receive personalised support while remaining in the comfort of your own home.
Greater Choice
More control over your services, care planning and provider decisions.
Government Funded
Eligible participants may receive government funding for approved support services.
How Inclusive Home Care Works With You
You will continue to have an approved provider to coordinate your care and manage your budget. At Inclusive Home Care, this support is provided through a collaborative relationship. We partner with you so you can understand your options, make informed decisions and have greater control over your services.
Some people may want to organise more of their own care and services. Others may want more help from their Care Partner. We will work with you at the level of support that suits your needs and preferences.
Collaborative Care
We work closely with you, your family and your representatives throughout your care journey.
Flexible Support
Choose the level of guidance and care coordination that best suits your individual needs.
Trusted Partnership
Our experienced team provides clear advice so you can make confident decisions about your care.
Support at Home Service Categories
Support at Home services are grouped into service categories to help older people receive the right support for their individual needs, goals and level of independence.
Clinical Care
Specialised services to maintain or regain functional and/or cognitive capabilities, including nursing, allied health, nutrition, care management and restorative care management.
Independence
Support to manage activities of daily living and maintain independence through personal care, social support, community engagement, respite, transport, assistive technology and home modifications.
Everyday Living
Support to keep your home in a liveable state through domestic assistance, shopping support, home maintenance, light gardening, home repairs and meal preparation or delivery.
Short-Term Support Pathways
From 1 October 2026, the Australian Government will fully fund personal care services. This means you can access personal care services at no out-of-pocket cost if you’ve been approved for the personal care service type such as showering, continence support, dressing, eating or assistance with self-administration of medication in your support plan.
1. Restorative Care Pathway
The Restorative Care pathway is designed to support participants in regaining strength, independence and functional capacity following an injury or illness through targeted allied health services for up to 12 weeks.
2. End-of-Life Pathway
The End-of-Life pathway supports participants who have been diagnosed with three months or less to live and wish to remain at home by increasing the level of services available.
3. Assistive Technology and Home Modifications
All Support at Home participants have access to the Assistive Technology and Home Modifications (AT-HM) funding pool, which can cover:
- ➤ Products and equipment
- ➤ Coordination costs
- ➤ Home modifications
Understanding Your Support at Home Funding
You can choose to pay for your services privately, or you may be eligible for government funding through the Support at Home program.
If you would like to pay privately, please visit our Fees Page for more information.
If you have been approved for a Support at Home package, your Notice of Decision letter from My Aged Care will show your assigned classification level, from Level 1 to Level 8. This letter will also outline the quarterly budget the Australian Government will contribute towards your care and support services.
The funding budget for Assistive Technology and Home Modifications is separate from the main Support at Home funding. Funding allocated for AT-HM may range from $500 to $15,000 to help make your home safer, more accessible, and better suited to your care needs.
Funding Options
Government Funding
Eligible participants may receive Australian Government funding through the Support at Home program to help cover approved care and support services.
Private Services
If you are not eligible for government funding or prefer private care, you can access our services directly with flexible payment options.
Support Levels
Funding is allocated across different Support at Home classification levels based on your assessed care needs and personal circumstances.
We're Here to Help
Our experienced team will guide you through funding, budgeting and service planning to ensure you receive the right support.
Getting Started is Simple
We'll guide you through every step of the Support at Home process, making it easy to access the care and services you need.
Contact My Aged Care
Speak with My Aged Care or your aged care assessor to discuss your eligibility and begin the Support at Home assessment process.
Contact Inclusive Home Care
Our friendly team will discuss your support needs, explain available services and answer any questions about funding or care options.
Meet With Our Team
We meet with you and, if you choose, your family, carer or representative to understand your goals, preferences and support requirements.
Understand Your Budget and Services
We'll explain your Support at Home budget, available services, fees and funding in plain English so you can make informed decisions.
Your Care Begins
Together we'll create a personalised care plan and begin delivering high-quality, compassionate support that helps you live independently at home.